Order Processing & Delivery Time
📦 Order Processing: 1-3 business days (excluding weekends/holidays)
🚚 Delivery Time: 5-10 business days (via USPS/UPS)
🌹 Important Note: As fresh flowers are perishable, slight dehydration or loose petals during transit are normal.

Shipping Policy
🇺🇸 Free U.S. Shipping: All orders include free standard delivery.
📬 Tracking: You’ll receive a tracking number once shipped.

Return & Refund Policy
🔙 7-Day Quality Guarantee:
• If flowers arrive severely damaged (e.g., significant rot/broken stems), please email clear photos to [email protected] within 48 hours of delivery for replacement/refund.
• Non-quality issues (color/variety preferences) are not eligible for returns.
• Custom arrangements/gift sets are final sale.

Important Reminders
• Extreme weather may affect freshness – prompt retrieval is recommended.
• Original packaging and photo evidence are required for claims.

Customer Service
📧 Email: [email protected]
⏰ Hours: Mon-Fri 9AM-6PM EST