Order Processing & Delivery Time
π¦ Order Processing: 1-3 business days (excluding weekends/holidays)
π Delivery Time: 5-10 business days (via USPS/UPS)
πΉ Important Note: As fresh flowers are perishable, slight dehydration or loose petals during transit are normal.
Shipping Policy
πΊπΈ Free U.S. Shipping: All orders include free standard delivery.
π¬ Tracking: You’ll receive a tracking number once shipped.
Return & Refund Policy
π 7-Day Quality Guarantee:
β’ If flowers arrive severely damaged (e.g., significant rot/broken stems), please email clear photos to [email protected] within 48 hours of delivery for replacement/refund.
β’ Non-quality issues (color/variety preferences) are not eligible for returns.
β’ Custom arrangements/gift sets are final sale.
Important Reminders
β’ Extreme weather may affect freshness – prompt retrieval is recommended.
β’ Original packaging and photo evidence are required for claims.
Customer Service
π§ Email: [email protected]
β° Hours: Mon-Fri 9AM-6PM EST